Returns & replacements

The short version

If a piece is not right, tell us within 24 hours of delivery and we will replace it with another piece of the same value. We do not give money back — please read that line before you order, so there are no surprises later.

What we replace

• Anything that arrived damaged.
• Anything that is not what you ordered.
• Anything unused and unmarked, reported within 24 hours of delivery.

You choose the replacement. It can be the same piece again, or anything else in the shop up to the same amount. If you pick something dearer, you pay the difference; if you pick something cheaper, the balance stays as credit on your next order.

What we cannot take back

• Custom and made-to-order pieces — a bouquet in your wedding colours cannot be sold to anyone else. We confirm every detail with you before starting, precisely for this reason.
• Pieces that have been used, washed or altered.
• Anything reported more than 24 hours after delivery.

How to start

Message us on WhatsApp at 8511261508 or through the contact page with your order number and a photo. A photo settles most questions in one message and often saves you posting anything back at all.

Money back

We do not refund. Every piece is crocheted by hand, one at a time, and a returned piece cannot simply go back on a shelf — so the remedy here is a replacement of equal value, not a reversal of the payment. The one exception is money taken in error: see the refund policy.

Delivery charges

When the fault was ours — damaged, or the wrong piece — we pay to get it back and to send the replacement. When you simply changed your mind, the return postage is yours.

Referral earnings on a returned order

If an order that earned somebody a referral commission is returned, that commission is reversed. The record stays visible in their dashboard rather than disappearing quietly.